No, at the moment we do not require identification.

It means what it means - this email is already registered with Cryptonator. You can try to log in if you are the owner of this email address.

It means your previous login session was not completeed properly.

Please try the following steps:

1. Log in from another browser.
2. Log in in incognito mode.
3. Log in from another device (laptop, smartphone, tablet etc).
4. Log in via another network connection (3G/4G, Wifi).

It means the email address you have provided is invalid. Double check for typos, extra characters, blank spaces etc. Try to enter your email ​manually, do not use the one automatically saved in your browser. You can also try it in another browser of in the incognito mode.

Please make sure you have entered your email correctly. Try to sign up again. If you get the This email is taken error, then log in to your ​unconfirmed account and request the ​confirmation link again.

Please allow up to 5-10 minutes for the email to be delivered. In case nothing arrives to your inbox, please add [email protected] to your address book/trusted contacts and try again. Also, do not forget checking your SPAM/Trash folder.

Still didn`t work? Please try to sign up different email address.

Unfortunately, we cannot switch you to other account type. However, you can sign up for new merchant account using different email address. If you want to keep your current email for your new merchant account, you must change email in your private account first.

Cryptonator Customer Support lists answers to all frequently asked questions and offers solutions to different issues. Please take a minute to browse all sections before submitting your request here.